Yes, we offer international shipping. You may view the countries we ship to by selecting
“Shipping To” at the bottom of this page. Please note that we are currently unable to ship
to Russia, Belarus, and Ukraine.
Orders are processed within 24 hours at our warehouse.
Once your order has been prepared and collected by our courier, you will receive a shipping confirmation email with tracking details.
Please note that the tracking link may require up to 24 hours to activate.
All orders require up to 24 hours of processing at our warehouse before shipment begins. You may view estimated delivery times by visiting our Shipping Policy page.
Once your parcel has left our warehouse, you will receive a shipping confirmation email with tracking details. Please make sure you also check your junk or spam folder, as emails may occasionally be filtered there.
You may track your order at any time using your order number and email address.
We aim to ship all items together in one parcel whenever possible. However, your order may arrive in separate shipments for reasons such as packaging requirements, stock availability, or if items were purchased at different times. In these cases, parcels are dispatched as soon as each item is ready to ensure the fastest and safest delivery.
You will receive individual tracking details for each shipment once dispatched.
If your order has not yet been processed at our warehouse, we may be able to update the delivery address.
However, once processing has begun, address changes are no longer possible.
Once your order has been confirmed, a confirmation email will be sent to the address
provided at checkout. To view your order details and history, simply sign in to your
account, go to “My Profile”, and select “Orders”.
Orders may be cancelled only if they have not yet been prepared for shipment.
Once an order has entered the shipping process, cancellation is no longer possible. If you
decide not to keep your order upon delivery, you may return it by following the
instructions on our “Returns” page.
Once an order is placed, it is not possible to modify item sizes or change the contents of the order.
If your order has not yet been prepared for shipment, you may request a full cancellation by contacting our Client Services team.
Once the order has been processed or has left our warehouse, cancellations and size changes are no longer possible. In this case, you may return the item after delivery by following the instructions on our Returns page.
If you wish to exchange the same item for a different size, you may submit an exchange request once your return has been received and approved, subject to availability.
If you believe an item in your order is damaged or faulty, please contact customercare@duetrame.com with your order number and clear photographs showing the issue.
Each product page includes measurements and fit notes to help you choose the correct size.
If an item is out of stock and eligible for restock, you may sign up for a notification directly on the product page.
Please note that Due Trame works with small-batch production and limited quantities, so restocks are not always guaranteed.
For items offered on pre-order, the estimated shipping date will be displayed on the product page. Pre-order pieces are reserved exclusively for you and will ship as soon as they arrive at our warehouse.
If your order includes both in-stock and pre-order items, they may be shipped separately to avoid delays.
You may return any item within 14 days of receiving your order. All pieces must be in perfect condition: unworn, unwashed, unaltered, undamaged, and free from odors. All original tags, accessories, and packaging must be included for the return to be accepted.
Please note that returns must be shipped from the same country where the order was delivered.
Yes, a fixed return fee is deducted from your refund. The amount depends on the region from which the return is shipped:
European Union & United Kingdom: €15
United States, Canada, Australia & Middle East: €20
Asia: €25
For international customers outside the Eurozone, the fee will be automatically converted into your local currency at the current exchange rate at the time the refund is processed.
You can initiate a return by visiting our “Returns” page and following the instructions provided.
Please ensure you enter the correct order number and the email address used at checkout. Once your return has been registered, you will receive a separate email with your return label. Please also check your junk or spam folder, as emails may occasionally be filtered there.
For returns originating from Asia–Pacific countries, the return label email may take up to 48 hours to arrive due to regional courier processing times.
If your order was delivered in multiple shipments, each parcel must be returned separately, using the corresponding return label provided for that shipment.
Once your return has been received and processed at our warehouse, the refund will be issued within up to 5 business days, depending on your bank or chosen payment method.
Refunds are always returned to the same payment method used at checkout.
Yes, we offer exchanges only for a different size of the same item.
Exchanges for different colors or styles are not available. If you wish to change the item, please submit a return and place a new order.
It is not possible to change the email address linked to an existing account. If you wish to use a new email, please create a new account with your preferred email address.
To reset your password, visit the Account page on our website and select “Forgot password?”. You will receive an email with instructions to create a new password.
If you need further assistance, please contact our Customer Care team
VAT is included in the product price for all orders shipped within the European Union.
For orders delivered outside the EU, local customs duties and taxes may apply and are not included in the product price. These charges are determined by your country’s customs authority and must be paid by the customer upon delivery.
